In-Office Customer Care Specialist — Weekends Off

VentureTech Solutions; Plantation (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Guaranteed Weekends Off

Medical/Dental/Vision

Paid Time Off

401k - with 50% match

Life & Disability

Paid Holidays

Paid Training

Job summary

Consolidated Credit is seeking a in-office Customer Service Representative in Florida. You will deliver superior customer experiences, research transactions, process requests, and help callers understand account information.

Responsibilities include resolving issues, outbound inquiries, and providing responsive educational materials while maintaining attention to detail in a full-time call center environment.

Qualifications

• High School diploma required.
• Strong communication and ability to handle inquiries.
• Proficient with PC systems and MS Office.
• Capable of working independently in a service environment.
• Detail-oriented with multitasking and prioritization skills.
• Reliable and self-motivated with willingness to improve.

Responsibilities

• Deliver superior customer experience to clients.
• Research caller transactions and process requests.
• Explain account information and resolve issues.
• Contact creditors or callers with outbound calls as needed.
• Handle in-office customer service tasks during shifts.
• Provide educational materials responsive to caller needs.
• Resolve follow-up items including delinquencies and refunds.

Skills

Communication

MS Office

Independence

Attention to detail

Multi-tasking

Prioritization

Self-motivation

Time management

Customer service

Education

High School diploma

Tools

PC Systems

MS Office

Job description

Consolidated Credit is seeking a in-office Customer Service Representative in Florida. You will deliver superior customer experiences, research transactions, process requests, and help callers understand account information.

Responsibilities include resolving issues, outbound inquiries, and providing responsive educational materials while maintaining attention to detail in a full-time call center environment.