Bilingual Client Service Specialist (EN/FR)

Consolidated Credit, Inc.; Plantation (FL); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Guaranteed Weekends Off

Medical/Dental/Vision

Paid Time Off

401k - with 50% match

Life & Disability

Paid Holidays

Paid Training

Job summary

Consolidated Credit, Inc. is seeking a Customer Service Representative to deliver high-quality client support in a state-of-the-art call center. The role requires handling inbound and outbound inquiries, and guiding callers through account information and resolution steps.

The position is full-time and operates in-office with some remote opportunities after 6 months. Bilingual English/French is a plus, and the schedule runs Monday to Friday with corresponding hours.

Qualifications

• High School diploma required.
• Bilingual English/French required.
• Strong communication and multitasking abilities.

Responsibilities

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.

Skills

Bilingual English/French

MS Office

Education

High School diploma

Tools

MS Office

Job description

Consolidated Credit, Inc. is seeking a Customer Service Representative to deliver high-quality client support in a state-of-the-art call center. The role requires handling inbound and outbound inquiries, and guiding callers through account information and resolution steps.

The position is full-time and operates in-office with some remote opportunities after 6 months. Bilingual English/French is a plus, and the schedule runs Monday to Friday with corresponding hours.