Bilingual Customer Service Specialist - English & Spanish

Consolidated Credit; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Consolidated Credit in Plantation, FL is seeking a Bilingual Customer Service Representative to work in office. You will be the face of the company, handling inquiries in English and Spanish and guiding customers through the debt management process.

You will resolve issues, document interactions in our CRM, coordinate with other departments, and maintain high customer satisfaction. Strong communication and problem-solving skills are essential in this fast-paced, collaborative team.

Qualifications

• Bilingual in English and Spanish is essential.
• Experience in customer-facing roles is a plus.
• Strong communication and problem-solving abilities are required.

Responsibilities

• Respond promptly to customer inquiries via phone and email in English and Spanish.
• Deliver accurate information about products, services, and policies.
• Resolve customer concerns and escalate as needed to appropriate departments.
• Record customer interactions and feedback in the CRM system.
• Assist with troubleshooting and ensure resolution follow-up.
• Identify customer needs and provide proactive solutions.
• Collaborate with team members to improve processes.

Skills

Bilingual English/Spanish

Customer service

Problem-solving

Multitasking

Tools

CRM system

Job description

Consolidated Credit in Plantation, FL is seeking a Bilingual Customer Service Representative to work in office. You will be the face of the company, handling inquiries in English and Spanish and guiding customers through the debt management process.

You will resolve issues, document interactions in our CRM, coordinate with other departments, and maintain high customer satisfaction. Strong communication and problem-solving skills are essential in this fast-paced, collaborative team.