Healthcare Customer Service Specialist – In-Office

Apria Healthcare; Clearwater (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Job summary

Accendra Health in Florida is seeking an in-office Customer Service Representative to educate patients on products and services, address concerns, and process supply orders. This role focuses on delivering a positive patient experience with strong communication and product knowledge.

This is an on-site position with typical 8:30 AM–5:00 PM hours, Monday through Friday. The ideal candidate has 1–2 years of customer service experience, Call center experience preferred, and adeptness with MS

Qualifications

• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn Byram products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Excellent written and verbal komunik

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health in Florida is seeking an in-office Customer Service Representative to educate patients on products and services, address concerns, and process supply orders. This role focuses on delivering a positive patient experience with strong communication and product knowledge.

This is an on-site position with typical 8:30 AM–5:00 PM hours, Monday through Friday. The ideal candidate has 1–2 years of customer service experience, Call center experience preferred, and adeptness with MS