Customer Service Pro — Financial Solutions (Tampa)

Community Choice Financial Family of Brands; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training program

Educational Reimbursement

401(k) & Company match

Comprehensive medical options

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Florida. You will engage customers, process transactions, and develop relationships to drive repeat business in a fast-paced store environment.

The role requires 18+ years old, strong communication skills, and reliability. Benefits include training, education reimbursement, 401(k), and comprehensive coverage. In-store positions are in-person only and may require weekend shifts.

Qualifications

• High School Diploma or equivalent.
• Customer service, sales, or retail experience is required.
• Excellent verbal and written communication skills.
• Ability to work with phone, POS, Microsoft Office and other systems.
• Must be at least 18 years of age.
• Background check required (subject to applicable law).

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions including loans, check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information into a POS system with precision.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments and scheduling appointments.
• Maintain store appearance and meet cleanliness standards to enhance the customer experience.
• Follow security protocols and proper opening/closing procedures, including vault and cash drawer management.
• Stay compliant with company policies and applicable laws and regulations.
• Engage in ongoing training and stay updated on products and processes.

Skills

Customer service

Sales experience

Communication skills

18+ years old

Background check required

Education

High School Diploma or equivalent

Tools

Point-of-Sale system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Florida. You will engage customers, process transactions, and develop relationships to drive repeat business in a fast-paced store environment.

The role requires 18+ years old, strong communication skills, and reliability. Benefits include training, education reimbursement, 401(k), and comprehensive coverage. In-store positions are in-person only and may require weekend shifts.