In-Office Customer Care Specialist – Scheduling & Support

Miracle-Ear, Inc.; Waco (TX); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401K Plan

Growth opportunities

Job summary

A leading hearing health care provider based in Waco, TX is seeking a Customer Care Representative. This entry-level position involves serving as the first point of contact for customers, handling appointment scheduling, and marketing engagement. Candidates with over a year of experience in customer service or sales are preferred. The role offers a full-time work schedule, competitive hourly pay, and comprehensive benefits. If you are passionate about customer satisfaction and want to grow within a vibrant organization, apply today!

Qualifications

• 1+ years of experience in high-volume sales, call center environment, or telemarketing.
• Able to type while listening attentively on the phone.
• Strong organizational skills.

Responsibilities

• Conduct outbound calls to schedule appointments.
• Drive marketing campaigns through various channels.
• Educate customers on programs and resolve inquiries.
• Maintain accurate customer records.
• Develop rapport with clients.

Skills

Customer service experience

Communication skills

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A leading hearing health care provider based in Waco, TX is seeking a Customer Care Representative. This entry-level position involves serving as the first point of contact for customers, handling appointment scheduling, and marketing engagement. Candidates with over a year of experience in customer service or sales are preferred. The role offers a full-time work schedule, competitive hourly pay, and comprehensive benefits. If you are passionate about customer satisfaction and want to grow within a vibrant organization, apply today!