In-Office Customer Care Specialist II–III

Elevance Health; Mason (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Career growth

Tuition reimbursement

Health insurance

401(k) match

Paid time off

Holiday pay

Annual bonus

Job summary

Elevance Health is hiring a Customer Care Representative II/III in Mason, OH. The role requires on-site work with initial 8 weeks of on-site training, followed by nesting; schedules include 8am-5pm training and flexible 8-hour shifts with potential weekend OT.

You will analyze inquiries, document outcomes, and maintain strong customer relations to resolve questions promptly. Minimum requirements include a HS diploma or equivalent; CCR III requires 3 years of automated customer service

Qualifications

• HS diploma or equivalent required for CCR II; CCR III requires 3 years of company experience in automated customer service.
• Strong communication and problem-solving skills are essential.
• Ability to multitask and manage time effectively to assist members.

Responsibilities

• Analyze problems and provide information/solutions.
• Document outcomes and maintain accurate records in the database.
• Maintain positive customer relations and coordinate with internal teams.
• Answer customer questions via phone and email, including walk-ins.
• Adhere to training schedule and on-site training requirements.

Job description

Elevance Health is hiring a Customer Care Representative II/III in Mason, OH. The role requires on-site work with initial 8 weeks of on-site training, followed by nesting; schedules include 8am-5pm training and flexible 8-hour shifts with potential weekend OT.

You will analyze inquiries, document outcomes, and maintain strong customer relations to resolve questions promptly. Minimum requirements include a HS diploma or equivalent; CCR III requires 3 years of automated customer service