Customer Care Rep II/III — Growth Path & Tuition

The Elevance Health Companies, Inc.; Deerfield Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401K match

Paid Time Off

Job summary

Elevance Health in Mason, OH is seeking a Customer Care Representative II/III for full-time, on-site work. Training is on-site, with daily duties including phone-based member support, information extraction, and timely issue resolution.

The role emphasizes empathetic service, data documentation, and coordination with multiple company functions. The position requires a HS diploma with 1–3 years in automated customer service.

Qualifications

• HS diploma or equivalent; CCR II requires 1 year in automated customer service.
• HS diploma or equivalent; CCR III requires 3 years in automated customer service.

Responsibilities

• Analyzes problems and provides information/solutions.
• Documents information and changes in the database.
• Maintains positive customer relations and coordinates with internal teams.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides information to external and internal customers.
• Receives and places follow-up calls and emails to answer questions.
• Walk-in inquiries may occur.

Skills

Phone Support

Customer Service

Empathy

Multi-tasking

Education

High School Diploma

Job description

Elevance Health in Mason, OH is seeking a Customer Care Representative II/III for full-time, on-site work. Training is on-site, with daily duties including phone-based member support, information extraction, and timely issue resolution.

The role emphasizes empathetic service, data documentation, and coordination with multiple company functions. The position requires a HS diploma with 1–3 years in automated customer service.