Hybrid Customer Care Specialist I - Remote Start

Anthem Blue Cross & Blue Shield; Columbus (GA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative I in a hybrid role with initial on-site training. You will respond to member inquiries about benefits, eligibility and claims, and document outcomes in our system. The 12-week training requires full attendance, with the rest conducted virtually.

The role emphasizes empathy, problem solving and strong communication while handling calls, emails and texts across the customer service workflow.

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Strong verbal and written communication skills with the ability to multitask in a fast-paced setting.
• Ability to handle calls, emails and written inquiries with professionalism and empathy.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/system to retrieve information and documents activities in the database.
• Documents inquiry outcomes for accurate tracking and analysis.
• Maintains positive customer relations and coordinates with internal functions to resolve requests promptly.

Skills

Customer service

Communication

Problem solving

Multitasking

Documentation

Education

HS diploma or equivalent

Tools

CRM systems

Data entry systems

Job description

Elevance Health is seeking a Customer Care Representative I in a hybrid role with initial on-site training. You will respond to member inquiries about benefits, eligibility and claims, and document outcomes in our system. The 12-week training requires full attendance, with the rest conducted virtually.

The role emphasizes empathy, problem solving and strong communication while handling calls, emails and texts across the customer service workflow.