Onsite Customer Care Associate II — Growth & Training

The Elevance Health Companies, Inc.; Norfolk (VA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental

Vision

401K match

Paid Time Off

Holiday Pay

Annual incentive bonus

Job summary

The Elevance Health Companies, Inc. in Norfolk, VA is seeking a Customer Care Representative II to answer member questions about insurance benefits, eligibility, and claims, primarily by phone and written correspondence.

This onsite role includes an 8–16 week training period with hours 8:30 am–5:00 pm EST. After training, shifts run between 8 am–10 pm EST with possible weekend OT and a strong benefits package.

Qualifications

• HS diploma or equivalent.
• Experience in an automated customer service environment or equivalent background.
• Willingness to work from home with wired internet and a quiet workspace (preferred).

Responsibilities

• Responds to internal and external customer questions regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Develops and maintains positive customer relations and coordinates with various functions to handle requests timely.

Skills

Phone support

Empathy

Multi-tasking

Verbal communication

Education

HS diploma or equivalent

Job description

The Elevance Health Companies, Inc. in Norfolk, VA is seeking a Customer Care Representative II to answer member questions about insurance benefits, eligibility, and claims, primarily by phone and written correspondence.

This onsite role includes an 8–16 week training period with hours 8:30 am–5:00 pm EST. After training, shifts run between 8 am–10 pm EST with possible weekend OT and a strong benefits package.