Remote-Ready Customer Care Associate

Elevance Health; Michigan; Hybrid; USD 36,000 - 54,000; Full time

Job summary

Elevance Health is hiring a Customer Care Representative I for Indianapolis, IN and Midland, GA. This role can be work‑from‑home with required in‑person training sessions and a 12‑week program. Start date is 10/19/2026; training is 100% attended in person, followed by a flexible hybrid schedule.

You will handle benefits, eligibility and claims inquiries, document interactions, and use CRM and databases to resolve issues. Strong communication, empathy and multitasking are essential for success.

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Call center experience preferred.
• Must pass pre-employment test battery.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information and outcomes in the database for tracking and analysis.
• Maintains positive customer relations and works with multiple functions to resolve requests timely.
• Operates PC/image station and uses systems for tracking and troubleshooting.
• Multi-tasks across calls, texts, and queues while taking notes and speaking with customers.
• Displays empathy and persistence to resolve issues completely.

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

Attention to detail

Education

HS Diploma or equivalent

Tools

CRM software

MS Office

Database skills

Job description

Elevance Health is hiring a Customer Care Representative I for Indianapolis, IN and Midland, GA. This role can be work‑from‑home with required in‑person training sessions and a 12‑week program. Start date is 10/19/2026; training is 100% attended in person, followed by a flexible hybrid schedule.

You will handle benefits, eligibility and claims inquiries, document interactions, and use CRM and databases to resolve issues. Strong communication, empathy and multitasking are essential for success.