In-Office Collections Specialist - Entry Level

Paycom - ATS; Carrollton (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid Holidays and CPL (Comprehensive 


Medical, Dental and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

HSA (Pre-tax) Savings Account

401(k) Plan with matching contribution

Employee Referral Bonus

Paid Training Program

Job summary

SWC Group LP in Carrollton, TX is seeking a Call Center Agent to pursue delinquent accounts for clients such as Spectrum, Comcast, T-Mobile and NTTA. This entry-level role offers on-site training, a day shift schedule and a 40-hour workweek with paid training and performance incentives.

You start at $13 per hour, with an additional $2 per hour bilingual differential after completing the Spanish test. A monthly bonus and other incentives are available based on performance and results.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• Authorized to work in the United States.
• Clean background check and negative drug test required.
• Strong communication, negotiation and problem-solving skills.
• Ability to multitask in a production-driven environment.

Responsibilities

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Skills

Communication skills

Negotiation

Problem-solving

Multitasking

Education

High School Diploma/GED

Job description

SWC Group LP in Carrollton, TX is seeking a Call Center Agent to pursue delinquent accounts for clients such as Spectrum, Comcast, T-Mobile and NTTA. This entry-level role offers on-site training, a day shift schedule and a 40-hour workweek with paid training and performance incentives.

You start at $13 per hour, with an additional $2 per hour bilingual differential after completing the Spanish test. A monthly bonus and other incentives are available based on performance and results.