Hybrid Entry-Level Collections Counselor

TEKsystems; United States; Hybrid; USD 25,000 - 30,000; Full time

Job summary

TEKsystems in Martinsburg, WV is hiring a Delinquency Control Counselor to support a fast-paced call center environment. You will handle outbound and inbound calls for early-stage collections (1–30 days late) with empathetic, solution-focused conversations to help members get back on track.

The role features a hybrid schedule with some on-site work and occasional Saturday coverage, paying $18.95 per hour. Entry-level candidates with strong communication skills are encouraged to apply, with

Qualifications

• Excellent communication and interpersonal skills.
• Ability to navigate multiple systems.
• Ability to negotiate with members.
• Demonstrated competitiveness and drive to achieve goals.
• Empathy and effective problem solving in conversations.

Responsibilities

• Handle 80-120+ outbound/inbound calls daily in early-stage collections (1–30 days late).
• Aim to resolve accounts to prevent escalation to mid/late stage collections.
• Maintain compliance with hybrid work model and company guidelines while assisting members.

Skills

Communication

Systems navigation

Negotiation

Competitive mindset

Empathy

Problem solving

Job description

TEKsystems in Martinsburg, WV is hiring a Delinquency Control Counselor to support a fast-paced call center environment. You will handle outbound and inbound calls for early-stage collections (1–30 days late) with empathetic, solution-focused conversations to help members get back on track.

The role features a hybrid schedule with some on-site work and occasional Saturday coverage, paying $18.95 per hour. Entry-level candidates with strong communication skills are encouraged to apply, with