Collector - in Office

Paycom - ATS; Carrollton (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid Holidays and CPL (Comprehensive 


Medical, Dental and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

HSA (Pre-tax) Savings Account

401(k) Plan with matching contribution

Employee Referral Bonus

Paid Training Program

Job summary

SWC Group LP in Carrollton, TX is seeking a Call Center Agent to pursue delinquent accounts for clients such as Spectrum, Comcast, T-Mobile and NTTA. This entry-level role offers on-site training, a day shift schedule and a 40-hour workweek with paid training and performance incentives.

You start at $13 per hour, with an additional $2 per hour bilingual differential after completing the Spanish test. A monthly bonus and other incentives are available based on performance and results.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• Authorized to work in the United States.
• Clean background check and negative drug test required.
• Strong communication, negotiation and problem-solving skills.
• Ability to multitask in a production-driven environment.

Responsibilities

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Skills

Communication skills

Negotiation

Problem-solving

Multitasking

Education

High School Diploma/GED

Job description

Job Details

• Job Location: SWC Group LP - Carrollton, TX
• Position Type: Full Time
• Education Level: High School
• Salary Range: Undisclosed
• Travel Percentage: None
• Job Shift: Day
• Job Category: Call Center Agent

Come join our team and help collect outstanding debts for our clients Spectrum, Comcast, T-Mobile, and NTTA. If you have face to face customer experience or call center experience, you are encouraged to apply. This is an entry level position where we provide the necessary training and additional coaching to be successful in this position.

Compensation

• $13/hr starting base pay; additional +$2/hr bilingual shift differential (upon completion of Spanish test)
• Monthly bonus based on collection and performance
• Daily/weekly/monthly incentives/prizes such as gift cards and giveaways

Essential Duties and Responsibilities

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Schedule

• Regular Schedule: Monday-Friday | 40-hrs/week
• 8-hr shifts with availability between 7am-7pm
• 3 weeks of Paid Training: Mon-Fri from 8am-5pm
• One late night a week from 10am-7pm
• One Saturday a month 8am-2pm
• Schedules are assigned based on client and company needs

Minimum Qualifications

• High School Diploma/GED required
• Must be 18 years of age or older
• Authorized to work in the United States
• Client requirements for this campaign require a clean background check and a negative drug test result
• Effective communication, negotiation, and problem-solving skills
• Ability to multitask in a production driven environment
• This role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone. Basic computer knowledge and typing skills required
• Must be comfortable navigating between multiple computer screens and systems

SWC Group Benefits

• Paid Holidays and CPL (Comprehensive Paid Leave)
• Medical, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• HSA (Pre-tax) Savings Account
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program