In-Office Collections & Customer Care Specialist

Spectrum; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum’s Call Center Collections team in San Antonio is seeking a motivated professional to contact customers to resolve or collect debts. This on-site role emphasizes integrity, teamwork, and real-time problem solving in a collaborative environment.

Responsibilities include researching accounts, calling customers, and maintaining compliance with federal, state, and local regulations while delivering friendly, professional service and building long-term customer relationships.

Qualifications

• High school diploma or GED.
• 0–2 years of Collections/Accounting experience.
• 0–2 years of Customer Service experience.
• 0–2 years of related work experience and/or training.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect a debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

Skills

Verbal communication

Written communication

Customer service experience

Education

High school diploma or GED

Job description

Spectrum’s Call Center Collections team in San Antonio is seeking a motivated professional to contact customers to resolve or collect debts. This on-site role emphasizes integrity, teamwork, and real-time problem solving in a collaborative environment.

Responsibilities include researching accounts, calling customers, and maintaining compliance with federal, state, and local regulations while delivering friendly, professional service and building long-term customer relationships.