Entry-Level Collections Specialist

Paycom - ATS; Carrollton (TX); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

Disability Plans

401(k) Plan with matching

Paid Training Program

Employee Referral Bonus

Job summary

SWC Group in Carrollton, TX is seeking an entry-level Collections Agent to help collect on delinquent accounts for Spectrum, Comcast, T-Mobile and NTTA. The position offers training, a base pay of $13/hour, a bilingual differential of $2/hour after passing a Spanish test, and a monthly bonus based on performance.

Schedule is Mon-Fri, 40 hours with some evenings and one Saturday per month; quick onboarding and ongoing coaching are provided.

Qualifications

• High School Diploma or GED required.
• Must be 18 years or older and authorized to work in the United States.
• Background check and drug test required for campaign.
• Excellent communication, negotiation, and problem-solving abilities.

Responsibilities

• Persuades delinquent customers to establish repayment terms using collection software while maintaining professionalism and adhering to laws.
• Meets production goals for servicing delinquent accounts without compromising service quality.
• Notates each account with actions and results, handling PCI data securely.
• Complies with state and federal collection regulations and client operating standards.
• Navigates multiple screens/systems and keeps accurate records of activities.

Skills

Effective communication

Negotiation

Problem-solving

Multitasking

Basic computer skills

Education

High School Diploma/GED

Tools

Collection software

Job description

SWC Group in Carrollton, TX is seeking an entry-level Collections Agent to help collect on delinquent accounts for Spectrum, Comcast, T-Mobile and NTTA. The position offers training, a base pay of $13/hour, a bilingual differential of $2/hour after passing a Spanish test, and a monthly bonus based on performance.

Schedule is Mon-Fri, 40 hours with some evenings and one Saturday per month; quick onboarding and ongoing coaching are provided.