Client Service & Receptionist — Tax Season (In-Person)

H&R Block, Inc.; Burton (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily office operations in-person during tax season.

You will collaborate with tax professionals, handle check-in and document intake, and help maintain a professional client experience while protecting confidential information. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., MS Office, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming office presence.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily office operations in-person during tax season.

You will collaborate with tax professionals, handle check-in and document intake, and help maintain a professional client experience while protecting confidential information. Evening and weekend availability is required.