In-Office Client Service & Receptionist — Tax Office

H&R Block, Inc.; Fountain Hills (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Life/work balance

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Fountain Hills, AZ. You will coordinate client check-in, assist tax professionals, and maintain a professional, organized front desk experience during tax season.

The role emphasizes strong communication, multitasking, and discretion with sensitive information, with availability for evenings and weekends as needed by busy periods.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Customer service

Multitasking

Communication

Office software

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Office

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Fountain Hills, AZ. You will coordinate client check-in, assist tax professionals, and maintain a professional, organized front desk experience during tax season.

The role emphasizes strong communication, multitasking, and discretion with sensitive information, with availability for evenings and weekends as needed by busy periods.