In-Office Client Service Pro — Growth Path in Tax Season

H&R Block, Inc.; Mission (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist to be the welcoming front desk for our Mission, TX office.

You will greet clients, manage scheduling, and support daily office operations with a team of tax professionals. This in-person role includes evenings and weekend hours during tax season and involves check-in, document intake, and maintaining a clean, organized client area while delivering professional service.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills, with professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and direct clients to the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication skills

Multitasking

Organizational skills

Computer literacy

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist to be the welcoming front desk for our Mission, TX office.

You will greet clients, manage scheduling, and support daily office operations with a team of tax professionals. This in-person role includes evenings and weekend hours during tax season and involves check-in, document intake, and maintaining a clean, organized client area while delivering professional service.