In-Office Client Experience Coordinator

H&R Block, Inc.

Edwardsville (IL)

On-site

USD 21,000 - 37,000

Part time

3 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Edwardsville, IL. This in-person role handles scheduling, check-in, and daily office operations, supporting a team of tax professionals during peak season.

You'll develop in a fast-paced, client-centric environment and have opportunities to advance into tax preparation or leadership. Evening and weekend availability during tax season is required to cover client needs.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills to collaborate with teammates and serve clients professionally.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer calls, schedule appointments, and match clients with appropriate tax professionals.
Manage client check-in and intake, including document scanning and organization.
Maintain office organization and cleanliness to support client experience.
Collaborate with tax professionals to ensure smooth daily operations.
Handle sensitive client information with confidentiality and care.