In-Office Client Experience Specialist (Receptionist)

H&R Block, Inc.; Merrionette Park (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Merrionette Park, IL. You will greet clients, manage check-in, and coordinate with tax professionals to match clients with the right service.

This in-person role supports daily office operations and enhances the client experience. The position emphasizes confidentiality, teamwork, and attention to detail, with evenings and weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Ability to multitask and manage competing priorities throughout the day.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Merrionette Park, IL. You will greet clients, manage check-in, and coordinate with tax professionals to match clients with the right service.

This in-person role supports daily office operations and enhances the client experience. The position emphasizes confidentiality, teamwork, and attention to detail, with evenings and weekends required during tax season.