Customer Experience Executive - Banking & Loyalty

PNC Financial Services Group, Inc.; Alameda (CA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Employee life insurance

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate to enhance customer financial wellbeing. This in-office position will require you to engage with customers, educate them about financial products, and support sales conversations.

Candidates should be customer-focused with strong communication skills. This role does not require a university degree but prefers related experience in banking.

Qualifications

• No degree is required, but related experience or product knowledge is needed.
• Typically less than 1 year of related experience.

Responsibilities

• Deliver a unique customer experience.
• Process customer interactions efficiently.
• Educate customers on financial alternatives.
• Support proactive sales conversations.
• Engage with customers to identify banking opportunities.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

High school diploma or GED

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate to enhance customer financial wellbeing. This in-office position will require you to engage with customers, educate them about financial products, and support sales conversations.

Candidates should be customer-focused with strong communication skills. This role does not require a university degree but prefers related experience in banking.