Client Experience Specialist - Banking

PNC; Washington; On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Washington, DC at the 14th and P Branch. The role centers on delivering a superior customer experience, educating customers on banking options, and leveraging technology to meet needs.

Responsibilities include customer engagement, referrals to branch staff, and maintaining branch operations while supporting sales and loyalty initiatives. In-office role with salary range disclosed and incentive eligibility described.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Roles typically do not require a university degree.
• Customer-focused with ability to identify opportunities and educate customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations are completed efficiently and accurately.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Washington, DC at the 14th and P Branch. The role centers on delivering a superior customer experience, educating customers on banking options, and leveraging technology to meet needs.

Responsibilities include customer engagement, referrals to branch staff, and maintaining branch operations while supporting sales and loyalty initiatives. In-office role with salary range disclosed and incentive eligibility described.