Client Service Concierge — In-Person Office Lead

H&R Block, Inc.; Chanute (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Training provided

Growth opportunities

Job summary

H&R Block, Inc. in Chanute, Kansas is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer phones, and schedule appointments in person at our Chanute, Kansas office.

You will work closely with tax professionals to ensure a smooth daily operation and a welcoming client experience, with training and potential growth into tax preparation or office leadership. This in-office role requires availability during tax season, including evenings and

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Scheduling

Evenings/weekends

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Chanute, Kansas is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer phones, and schedule appointments in person at our Chanute, Kansas office.

You will work closely with tax professionals to ensure a smooth daily operation and a welcoming client experience, with training and potential growth into tax preparation or office leadership. This in-office role requires availability during tax season, including evenings and