In-Office Client Experience Specialist (Tax Season)

H&R Block, Inc.; College Park (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact in our College Park, GA office.

You will greet clients, handle check-ins, answer calls, schedule appointments, and coordinate with tax professionals to connect clients with the right expert. This in-person role supports daily office operations, maintains a welcoming atmosphere, and ensures confidentiality of sensitive information while contributing to a smooth client

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Computer skills (Microsoft Office, 365

Evening/weekend availability

Education

High school diploma or GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact in our College Park, GA office.

You will greet clients, handle check-ins, answer calls, schedule appointments, and coordinate with tax professionals to connect clients with the right expert. This in-person role supports daily office operations, maintains a welcoming atmosphere, and ensures confidentiality of sensitive information while contributing to a smooth client