In-Office Client Concierge (Seasonal)

H&R Block, Inc.; Saint Louis Park (MN); On-site; USD 16,000 - 37,000; Part time

Job summary

H&R Block, Inc. invites a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in an in-person office. You will support daily office operations and collaborate with tax professionals to connect clients with the right expert.

This in-person role requires availability evenings and weekends during tax season, with training and growth opportunities into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

MS Office

Scheduling systems

Client service experience

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. invites a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in an in-person office. You will support daily office operations and collaborate with tax professionals to connect clients with the right expert.

This in-person role requires availability evenings and weekends during tax season, with training and growth opportunities into tax preparation or office leadership.