In-Office Client Concierge & Scheduler — Path to Tax Prep

H&R Block, Inc.; Nampa (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonalClient Service Professional / Receptionist in Nampa, Idaho, delivering a welcoming first impression for clients. You will manage scheduling, check-ins, document handling, and daily office operations alongside tax professionals.

This in-person role supports the tax season workflow and offers growth into tax preparation or office leadership. The position requires strong client service, multitasking, and teamwork, with occasional evenings and weekends during tax

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organization

Attention to detail

Digital tools proficiency

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonalClient Service Professional / Receptionist in Nampa, Idaho, delivering a welcoming first impression for clients. You will manage scheduling, check-ins, document handling, and daily office operations alongside tax professionals.

This in-person role supports the tax season workflow and offers growth into tax preparation or office leadership. The position requires strong client service, multitasking, and teamwork, with occasional evenings and weekends during tax