In-Office Client Concierge & Scheduler

H&R Block, Inc.; Bourbonnais (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Associate discount program

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office and manage client scheduling. This in-person role supports daily operations with tax professionals and offers a path into tax preparation or leadership.

You will greet clients, schedule appointments, assist with check-in, and maintain a professional office environment while handling confidential information with discretion.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office and manage client scheduling. This in-person role supports daily operations with tax professionals and offers a path into tax preparation or leadership.

You will greet clients, schedule appointments, assist with check-in, and maintain a professional office environment while handling confidential information with discretion.