In-Person Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Oak Lawn (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client check-in, scheduling, and daily operations. This in-person role supports tax professionals and contributes to a professional client experience during tax season.

The position requires strong communication skills, the ability to multitask, and availability for evenings and weekends. Prior experience in customer service or office environments is preferred.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Scheduling

Multitasking

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client check-in, scheduling, and daily operations. This in-person role supports tax professionals and contributes to a professional client experience during tax season.

The position requires strong communication skills, the ability to multitask, and availability for evenings and weekends. Prior experience in customer service or office environments is preferred.