Client Service & Front Desk Pro – In-Person, Growth Path

H&R Block, Inc.; Sheldon (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in Sheldon, IA. You will coordinate scheduling, connect clients with tax professionals, and maintain a welcoming, professional office front despite seasonal fluctuations.

Working closely with tax specialists, you will handle confidential information, assist with document scanning, and help keep the office organized.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Proficiency with basic computer programs (Office, Teams, scheduling tools).
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric service

Communication skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in Sheldon, IA. You will coordinate scheduling, connect clients with tax professionals, and maintain a welcoming, professional office front despite seasonal fluctuations.

Working closely with tax specialists, you will handle confidential information, assist with document scanning, and help keep the office organized.