In-Office Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Selmer (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Selmer, TN. You will greet clients, handle check-in and scheduling, and collaborate with tax professionals to ensure a smooth client experience.

This role is in-person and part of a team, with potential growth into tax preparation or office leadership. Availability for tax season evenings and weekends is required.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., MS Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients to tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Client-centric

Interpersonal skills

Multitasking

Attention to detail

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Selmer, TN. You will greet clients, handle check-in and scheduling, and collaborate with tax professionals to ensure a smooth client experience.

This role is in-person and part of a team, with potential growth into tax preparation or office leadership. Availability for tax season evenings and weekends is required.