In-Office Client Service Specialist | Front Desk & Growth Path

H&R Block, Inc.; Waverly (TN); Sur place; USD 17 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Résumé du poste

H&R Block, Inc. in Tennessee seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role is a stepping stone into tax preparation or office leadership with training provided.

You will schedule appointments, connect clients with the right tax professional, maintain a tidy office, and handle sensitive information with discretion. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Client service

Multitasking

Interpersonal skills

Communication

Office software

Formation

High school diploma/GED

Description du poste

H&R Block, Inc. in Tennessee seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role is a stepping stone into tax preparation or office leadership with training provided.

You will schedule appointments, connect clients with the right tax professional, maintain a tidy office, and handle sensitive information with discretion. Availability to work evenings and weekends during tax season is required.