In-Office Client Concierge for Tax Season

H&R Block, Inc.; Morristown (TN); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Morristown, TN, seeks a Seasonal Client Service Professional / Receptionist to greet clients and support daily operations in person. You will manage scheduling, assist tax professionals, and help maintain a welcoming office environment.

This role offers training and potential pathways into tax preparation or office leadership, with the expectation of evening and weekend availability during tax season. Training provided and a collaborative team setting.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Evenings/weekends availability

Formation

High school diploma or GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Morristown, TN, seeks a Seasonal Client Service Professional / Receptionist to greet clients and support daily operations in person. You will manage scheduling, assist tax professionals, and help maintain a welcoming office environment.

This role offers training and potential pathways into tax preparation or office leadership, with the expectation of evening and weekend availability during tax season. Training provided and a collaborative team setting.