Elite Customer Care Specialist

Interdent

United States

Remote

USD 19,000 - 26,000

Full time

6 days ago

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Job summary

Interdent is seeking an efficient Call Center Representative to join our operations. You will act as the voice of the company, handling inquiries, troubleshooting complaints, and providing accurate product information to customers with clear communication and patience.

The role requires excellent listening skills, the ability to multitask across screens, and proficiency with CRM tools such as Salesforce, Zendesk, or HubSpot. Previous call center experience is preferred.

Qualifications

Excellent verbal communication and active listening.
Ability to multitask and navigate multiple screens while talking to customers.
Empathy to handle frustrated callers calmly and professionally.
Typing speed and proficiency with CRM tools like Salesforce, Zendesk or HubSpot.
High school diploma or GED; call center experience preferred.

Responsibilities

Handle large volumes of inbound/outbound calls per script guidelines and policies.
Identify customer needs, research databases, and resolve issues on first call when possible.
Document details of all interactions in the company system during or after the call.
Maintain up-to-date knowledge of products, pricing, promotions and service policies.
Escalate complex issues to supervisor or Tier-2 support when needed.