Multichannel Customer Support & Solutions Specialist

Interdent; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Interdent is seeking a customer-focused Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency.

You will manage inquiries across phone, email, live chat, and social channels; log interactions in CRM (Salesforce or Zendesk); and look for upsell opportunities while building trust with customers.

Qualifications

• Exceptional verbal and written communication with active listening.
• Strong ability to multi-task, prioritize, and manage time under pressure.
• Proficiency with CRM software such as Salesforce or Zendesk and standard office apps.
• Ability to adapt to different personalities and handle stressful situations calmly.

Responsibilities

• Customer Support: Manage large amounts of inquiries across phone, email, live chat, and social media.
• Problem Resolution: Identify needs and provide accurate information to achieve satisfaction.
• Account Management: Handle complaints, provide solutions, and follow up to ensure resolution.
• Data Logging: Keep accurate records of interactions and log in the CRM system.
• Sales & Upselling: Engage customers and identify opportunities to upsell benefits or services.

Skills

Communication

Problem-Solving

Technical Savvy

Adaptability

Tools

Salesforce

Zendesk

Job description

Interdent is seeking a customer-focused Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency.

You will manage inquiries across phone, email, live chat, and social channels; log interactions in CRM (Salesforce or Zendesk); and look for upsell opportunities while building trust with customers.