Client Support Specialist

Accelera; Columbia Station (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Accelera seeks a Client Support Specialist to be the primary contact for our clients, ensuring seamless service delivery and high satisfaction. You will manage inquiries, coordinate service logistics, and support field teams to drive operational efficiency.

Responsibilities include handling communications, processing payments, routing field technicians, and educating clients on offerings to boost their experience.

Qualifications

• High School Diploma or GED.
• 2–4 years of office experience with phone-based customer support.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong verbal and written English communication.
• Valid driver's license.
• Ability to lift up to 20 pounds and operate standard office equipment.

Responsibilities

• Manage high-volume inbound and outbound communications to resolve client inquiries and schedule service appointments.
• Process financial transactions, including credit card payments and refunds, while maintaining accurate records.
• Coordinate resource allocation and field technician routing using digital communication tools and email management.
• Drive customer retention by proactively addressing complaints and ensuring resolutions meet service standards.
• Educate clients on service offerings and promotions to enhance their experience.
• Analyze feedback and survey data to recommend process improvements.
• Maintain administrative documentation and ensure compliance with safety and operational protocols.

Skills

Office experience

MS Office

Verbal communication

Written communication

Valid driver\'s license

Physical task capability

Education

High School Diploma or GED

College coursework completed

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

As a Client Support Specialist, you will serve as the primary point of contact for our valued clients, ensuring seamless service delivery and high satisfaction. By leveraging your strong communication skills and technical proficiency, you will manage inquiries, coordinate service logistics, and drive operational efficiency to support our field teams.

About the Role

As a Client Support Specialist, you will serve as the primary point of contact for our valued clients, ensuring seamless service delivery and high satisfaction. By leveraging your strong communication skills and technical proficiency, you will manage inquiries, coordinate service logistics, and drive operational efficiency to support our field teams.

Responsibilities

• Manage high-volume inbound and outbound communications to resolve client inquiries and schedule service appointments.
• Process financial transactions, including credit card payments and refunds, while maintaining accurate records.
• Coordinate resource allocation and field technician routing using digital communication tools and email management.
• Drive customer retention by proactively addressing complaints and ensuring resolutions align with service standards.
• Educate clients on service offerings and promotions to enhance their overall experience.
• Analyze customer feedback and survey data to recommend process improvements that increase service quality.
• Maintain administrative documentation and ensure compliance with all safety and operational protocols.

Qualifications

Required Skills

• High School Diploma or GED.
• 2-4 years of experience in an office environment with a focus on phone-based customer support.
• Proficiency in Microsoft Office Suite, specifically Excel, Word, and Outlook.
• Strong verbal and written communication skills in English.
• Valid driver's license.
• Ability to perform physical office tasks, including lifting up to 20 pounds and operating standard office equipment.

Preferred Skills

• Completed college coursework.
• Proven ability to thrive in a fast-paced, multi-tasking environment.
• Demonstrated success in building positive relationships with both internal teams and external clients.