In-Office Banking CSR: Customer Care & Referrals

WesBanco Bank, Inc.; Frankfort (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

WesBanco Bank, Inc. in Frankfort, Kentucky seeks a Customer Service Representative for Franklin Square Banking Center. The CSR handles transactions, delivers high-quality customer service, and identifies referral opportunities to support banking center sales and service goals.

The role requires accuracy in processing transactions, strong communication, and a commitment to confidentiality, with an emphasis on teamwork and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 1 year of cash handling, sales, or customer service experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Accept and accurately process transactions per bank policies and procedures.
• Provide excellent customer service while identifying referral opportunities and processing account transactions.
• Balance cash drawer and maintain security procedures; follow audit requirements.
• Maintain confidentiality of employee information and customer business.

Skills

Cash Handling

Customer Service

Sales

Education

High School Diploma or GED

Job description

WesBanco Bank, Inc. in Frankfort, Kentucky seeks a Customer Service Representative for Franklin Square Banking Center. The CSR handles transactions, delivers high-quality customer service, and identifies referral opportunities to support banking center sales and service goals.

The role requires accuracy in processing transactions, strong communication, and a commitment to confidentiality, with an emphasis on teamwork and customer satisfaction.