Banking CSR: Elevate Service, Transactions & Referrals

wesbancocareers; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative (CSR) in Kentucky to serve as the first point of contact for new and existing customers. You will process transactions, answer inquiries, and promote referral opportunities while upholding bank policies and security standards.

Responsibilities include balancing a cash drawer, handling cash transactions, and maintaining confidentiality. Strong communication and organizational skills are essential to support the Banking Center's success.

Qualifications

• High School diploma or GED required.
• 1 year of cash handling, sales or customer service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information clearly.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows proper cash handling procedures.
• Complies with security and audit procedures.
• Keeps employee and customer information confidential.
• Answering incoming calls and supporting Banking Center tasks.
• Develops knowledge of the Bank's products and services.

Skills

Customer service

Cash handling

Sales

Communication

Multi-tasking

Attention to detail

Education

High School diploma or GED

Job description

WesBanco is seeking a Customer Service Representative (CSR) in Kentucky to serve as the first point of contact for new and existing customers. You will process transactions, answer inquiries, and promote referral opportunities while upholding bank policies and security standards.

Responsibilities include balancing a cash drawer, handling cash transactions, and maintaining confidentiality. Strong communication and organizational skills are essential to support the Banking Center's success.