Banking CSR & Referrals Specialist

WesBanco Bank, Inc.; Lawrenceburg (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank, Inc. in Lawrenceburg, Kentucky, seeks a Customer Service Representative to handle in-person transactions and deliver excellent service at the West Park Banking Center.

The CSR will be the first point of contact for customers and will identify referral opportunities while processing transactions according to bank policies. The role requires a high school diploma (GED accepted) and at least 1 year of cash handling or customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of cash handling, sales or customer service experience preferred.

Responsibilities

• Accept and accurately process transactions.
• Provide excellent customer service and identify referral opportunities.
• Determine appropriate handling of referrals and complex service issues.
• Balance cash drawer and follow cash handling procedures.
• Maintain confidentiality of employee and customer information.
• Assist in meeting referral goals and support banking center sales.

Skills

Customer service

Cash handling

Sales

Communication

Education

High School Diploma or GED

Job description

WesBanco Bank, Inc. in Lawrenceburg, Kentucky, seeks a Customer Service Representative to handle in-person transactions and deliver excellent service at the West Park Banking Center.

The CSR will be the first point of contact for customers and will identify referral opportunities while processing transactions according to bank policies. The role requires a high school diploma (GED accepted) and at least 1 year of cash handling or customer service experience.