Customer Service Representative - Franklin Square

WesBanco Bank, Inc.; Frankfort (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

WesBanco Bank, Inc. in Frankfort, Kentucky seeks a Customer Service Representative for Franklin Square Banking Center. The CSR handles transactions, delivers high-quality customer service, and identifies referral opportunities to support banking center sales and service goals.

The role requires accuracy in processing transactions, strong communication, and a commitment to confidentiality, with an emphasis on teamwork and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 1 year of cash handling, sales, or customer service experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Accept and accurately process transactions per bank policies and procedures.
• Provide excellent customer service while identifying referral opportunities and processing account transactions.
• Balance cash drawer and maintain security procedures; follow audit requirements.
• Maintain confidentiality of employee information and customer business.

Skills

Cash Handling

Customer Service

Sales

Education

High School Diploma or GED

Job description

Customer Service Representative - Franklin Square

#42-9734

Frankfort, Kentucky, United States

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Franklin Square Banking Center.

Market

Lexington

37.5

Requirements

• High School Diploma or General Education Degree (GED) required.


• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Perform Customer Transactions


• Operational and Security Proficiency

Essential Duties and Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.


• Accepts and accurately processes all financial service transactions.


• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.


• Complies and operates within security and audit procedures.


• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.


• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.


• Meets established individual referral goals as assigned.


• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.


• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.


• Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.


• Ability to write simple correspondence


• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations


• Sound mathematical and analytical skills preferred.


• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.


• Ability to deal with problems involving several concrete variables in standardized situations.


• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.


• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Frankfort , Kentucky , United States

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