Agent Experience Lead: Training & Onboarding (In-Office)

Compass; Mandeville (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentives

Paid time off

Medical benefits

Dental & Vision

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven support for new parents

Fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for agents, delivering training on Compass tools and programs while coordinating marketing support and collateral creation. This role is 100% in-office to support our Mandeville, Slidell, Covington, and Bay St.

Louis offices and foster a collaborative agent community. You will train, mentor, and partner with onboarding and other teams to ensure a world-class experience for Compass agents, driving adoption and growth

Qualifications

• 2-3 years in customer service, training, office management, hospitality, or operations
• Live or virtual training experience a plus
• Experience with Zendesk, Salesforce, Confluence a plus
• Ability to lift up to 25 lbs and work in an in-office setting

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings
• Provide 1:1 and group training to promote adoption of Compass technology and services
• Create collateral from templates (listing presentations, postcards) and liaise with marketing for complex requests
• Partner with Onboarding to welcome new customers to Compass
• Support office openings, national initiatives, and Expansion/M&A activity
• Collaborate with teams to advocate for agents and address questions/feedback
• Mentor Agent Experience Coordinator(s) and manage escalations

Skills

Customer service

Training

Office management

Hospitality

Operations

Active listening

Communication

Empathy

Creative writing

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for agents, delivering training on Compass tools and programs while coordinating marketing support and collateral creation. This role is 100% in-office to support our Mandeville, Slidell, Covington, and Bay St.

Louis offices and foster a collaborative agent community. You will train, mentor, and partner with onboarding and other teams to ensure a world-class experience for Compass agents, driving adoption and growth