Agent Experience Lead - In-Office Training & Support

Compass, Inc.; Mandeville (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Health insurance

Dental insurance

Vision insurance

401(k) plan

Commuter program

Life insurance

Job summary

Compass, Inc. is seeking an Agent Experience Manager to be the first point of contact for agents joining Compass in the United States. You will train, support, and advocate for our customers, helping them navigate Compass tools and marketing resources.

This in-office role supports our Mandeville, Slidell, Covington, and Bay St. Louis offices and emphasizes building community, delivering world-class service, and guiding agents through onboarding and ongoing initiatives.

Qualifications

• 2-3 years of customer service, training, office management, hospitality, or operations
• Experience with real estate a plus
• Experience with live or virtual training a plus
• Experience with enterprise tech stacks (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents growing their business

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact
• Promote adoption of Compass technology and services with 1:1 and group training
• Provide marketing support via collateral and liaison to marketing
• Partner with Onboarding for welcoming new customers
• Support office openings, national initiatives, and Expansion/M&A activity
• Collaborate with teams to advocate for agent questions and feedback
• Mentor junior team members and handle escalations

Skills

Customer service

Training

Relationship building

Communication

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. is seeking an Agent Experience Manager to be the first point of contact for agents joining Compass in the United States. You will train, support, and advocate for our customers, helping them navigate Compass tools and marketing resources.

This in-office role supports our Mandeville, Slidell, Covington, and Bay St. Louis offices and emphasizes building community, delivering world-class service, and guiding agents through onboarding and ongoing initiatives.