In-House Part-Time Customer Support Specialist

ADP, Inc.; Tinley Park (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

ADP, Inc. in Tinley Park, IL is seeking a Customer Service representative to assist clients by phone, email, and live chat, delivering timely, accurate information with empathy. The role emphasizes effective communication, CRM usage, and teamwork to maintain high satisfaction levels.

This in-house, part-time position (20 hours per week) offers a structured schedule and opportunities to collaborate with internal teams to resolve issues and improve service delivery.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role or related field.
• Strong verbal and written communication skills.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and resolve customer issues by providing accurate information and appropriate solutions.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to expedite and resolve complex problems efficiently.
• Follow up with customers to ensure full resolution and satisfaction.
• Provide feedback to management regarding recurring customer concerns and potential service improvements.
• Maintain up-to-date knowledge of company products, services, policies, and procedures.

Skills

Communication skills

Multitasking

Time management

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

ADP, Inc. in Tinley Park, IL is seeking a Customer Service representative to assist clients by phone, email, and live chat, delivering timely, accurate information with empathy. The role emphasizes effective communication, CRM usage, and teamwork to maintain high satisfaction levels.

This in-house, part-time position (20 hours per week) offers a structured schedule and opportunities to collaborate with internal teams to resolve issues and improve service delivery.