Data-Driven Customer Service & Operations Support Specialist

ADP, Inc.; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. in the United States is hiring a Customer Service and Operations Support I to join a fast-paced team. The role handles order processing, data maintenance, and issue resolution, ensuring accuracy and timely invoicing support for the Accounting team.

Ideal candidates are detail-oriented, organized, and capable of independent work as well as collaboration with Sales, Logistics, and Inventory. Business hours apply with possible travel and weekends as needed.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in customer service or administrative support.
• Proficient in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• Detail-oriented with accuracy.
• Ability to prioritize tasks and work independently or in a team.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to inquiries via phone and email with timely service.
• Address concerns and resolve issues while maintaining relationships.
• Enter orders into internal systems ensuring data integrity.
• Maintain accurate, up-to-date customer records.
• Review orders for overages, shortages, damages and adjust as needed.
• Collaborate with Accounting to ensure timely invoicing and credits.
• Work with Logistics and Inventory to verify details and resolve discrepancies.
• Prepare, maintain, and distribute reports and operational documentation.
• Organize electronic and physical filing systems for efficient access and retention.
• Collaborate cross-functionally with Sales, Accounting, Logistics, Warehouse, and Operations.
• Participate in meetings and contribute to process improvements.
• Provide administrative support to various departments as needed.

Skills

Customer service

Attention to detail

Time management

Multitasking

Team collaboration

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

ADP, Inc. in the United States is hiring a Customer Service and Operations Support I to join a fast-paced team. The role handles order processing, data maintenance, and issue resolution, ensuring accuracy and timely invoicing support for the Accounting team.

Ideal candidates are detail-oriented, organized, and capable of independent work as well as collaboration with Sales, Logistics, and Inventory. Business hours apply with possible travel and weekends as needed.