In-Home Smart Home Designer & Installer

ADT; Charleston (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability, life

Paid time off

Culture of professional development

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant in Charleston to guide residential customers in designing a home security and IoT setup. You will combine hands-on installation with consultative sales, explaining how security devices and smart home products work together.

The role emphasizes in-home consultations, product education, and upsell opportunities, with uncapped commissions and training pay. Benefits include medical, 401(k), and a company vehicle.

Qualifications

• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to lift 10+ pounds and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer focus

Communication

Technical aptitude

Home network understanding

Problem solving

Adaptability

Physical ability

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant in Charleston to guide residential customers in designing a home security and IoT setup. You will combine hands-on installation with consultative sales, explaining how security devices and smart home products work together.

The role emphasizes in-home consultations, product education, and upsell opportunities, with uncapped commissions and training pay. Benefits include medical, 401(k), and a company vehicle.