In-Home Smart Home Advisor & Installer

ADT; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Tuition reimbursement

Disability & life insurance

Paid time off

Company vehicle provided

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands‑on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure each solution fits their unique needs. This role offers an hourly pay plus uncapped commissions and incentives.

Qualifications

• Strong customer‑focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in‑home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer focus

Technical aptitude

Smart home devices

System design advice

Adaptability

Physical ability

Driver's license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands‑on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure each solution fits their unique needs. This role offers an hourly pay plus uncapped commissions and incentives.