In-Home Smart Home Consultant & Installer

ADT; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle provided for work use

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

ADT is hiring a Smart Home Consultant in Charlotte to guide residential customers in designing a home protection setup. You will combine hands-on installation with consultative sales, helping customers understand security, IoT devices, and smart home products.

You will activate systems, educate customers on our app and features, and ensure each solution fits their needs. You will deliver in-home consultations, install and activate equipment, and provide proactive post-sale support.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with clean driving record; location-based licensing may apply.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and home networks.
• Willingness to learn new tools and technologies.
• Ability to lift 10+ pounds and work indoors/outdoors.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude with smart devices

Home-network understanding

Willingness to learn new tools

Education

High school diploma or equivalent

Job description

ADT is hiring a Smart Home Consultant in Charlotte to guide residential customers in designing a home protection setup. You will combine hands-on installation with consultative sales, helping customers understand security, IoT devices, and smart home products.

You will activate systems, educate customers on our app and features, and ensure each solution fits their needs. You will deliver in-home consultations, install and activate equipment, and provide proactive post-sale support.