In-Home Smart Home Consultant | Uncapped Pay

ADT; Pearl (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT’s Smart Home Consultant role designs and implements in‑home security and smart home setups for residential customers. You’ll combine hands‑on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together to protect what they value most.

You will activate systems, educate customers on our app and features, and ensure solutions fit each home’s unique needs.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer‑focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.

Responsibilities

• Deliver in‑home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication skills

Technical aptitude

Driver’s license

Education

High school diploma or equivalent

Job description

ADT’s Smart Home Consultant role designs and implements in‑home security and smart home setups for residential customers. You’ll combine hands‑on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together to protect what they value most.

You will activate systems, educate customers on our app and features, and ensure solutions fit each home’s unique needs.