In-Home Smart Home Solutions Consultant

ADT; Gainesville (FL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Job summary

ADT is seeking a Smart Home Consultant to perform in-home consultations, design security and IoT setups, and guide customers through product features and app usage. You’ll install and activate devices, educate customers, and identify upsell opportunities while communicating effectively and ensuring safety goals are met.

In this role, you’ll leverage a base pay with uncapped commissions and training pay during onboarding, promoting proactive problem solving and exceptional customer service across

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; license may be required by location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup for safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long‑term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude with smart devices

Home network understanding

Sales advisory skills

Continuous learner

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to perform in-home consultations, design security and IoT setups, and guide customers through product features and app usage. You’ll install and activate devices, educate customers, and identify upsell opportunities while communicating effectively and ensuring safety goals are met.

In this role, you’ll leverage a base pay with uncapped commissions and training pay during onboarding, promoting proactive problem solving and exceptional customer service across