In-Home Smart Home Consultant

ADT; Horsham (PA); On-site; USD 49,593,600 - 144,648,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career development

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a complete home security setup. You’ll combine hands-on installation with consultative sales to help customers understand security, IoT devices, and smart home products.

You’ll activate systems, educate customers on our app and features, and tailor solutions to each home’s needs. You will deliver in-home consultations, install and activate hardware, and troubleshoot questions while building long-term customer

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record; location-based licensing may apply.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Understanding how multiple products interact within a home network.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Technical aptitude

Home networking

Consultative sales

Valid driver's license

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a complete home security setup. You’ll combine hands-on installation with consultative sales to help customers understand security, IoT devices, and smart home products.

You’ll activate systems, educate customers on our app and features, and tailor solutions to each home’s needs. You will deliver in-home consultations, install and activate hardware, and troubleshoot questions while building long-term customer